Appointments can be made in person or by telephone. When booking an appointment our reception staff will need to ask you a few questions so they can direct you to the most appropriate healthcare professional - this may be a GP, practice nurse or healthcare assistant.
You have the right to express a preference of GP for booked appointments but it is not always possible to see a preferred GP as they may not hold surgeries every day.
Normal appointment time is 10 minutes if you require a longer appointment please let the receptionist know so that you can be booked in for longer time. If you require language line or somebody to translate for you, you would require 20 minutes so please let the reception staff know about it in advance.
Urgent appointments are available for emergencies that need seeing the same day. In a serious emergency call 999 or go straight the nearest A&E department. If you become ill after this time you should contact the surgery and speak to the receptionist explaining the nature of the emergency. You may then need to speak to a nurse who will triage the call and then offer you an emergency appointment with the doctor if appropriate. Emergency appointments are not for repeat prescriptions, on-going conditions or the issuing of sick notes.
During surgery the doctor has set aside time to deal with enquiries over the telephone. We will ask you to leave your contact number and enquiry in order for the doctor to call you back during the surgery hours.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please note that the surgery has a policy that if you do not attend more than three appointments in a row we would consider removing you from the practice list with ample notice for you to register somewhere else.